Contact Us
Last updated: 16 August 2026
A real person reads everything sent to the addresses below. For anything about a live order, call the restaurant directly on the number shown on your order — the kitchen is the only party that can change an order already in progress.
Business details
- Operated by
- Pakala Goutham
- Trading as
- Nerugo
- Website
- nerugo.in
- Registered address
- Yellareddy Colony
Hayathnagar
Hyderabad, Telangana 501505
India
Customer support
- goutham@pagix.in
- Phone
- +91 90321 55396
- Hours
- Monday to Sunday, 9:00 AM to 11:00 PM IST
Quoting your order number gets you a useful answer in one reply instead of three.
Grievance officer
If a complaint has not been resolved to your satisfaction, escalate it here. This is also the address for complaints about how your personal data has been handled.
- Name
- Pakala Goutham
- Designation
- Grievance Officer
- goutham@pagix.in
- Address
- Yellareddy Colony, Hayathnagar, Hyderabad, Telangana 501505, India
- Response times
- Acknowledged within 48 hours; resolved within 30 days.
Restaurants: getting on Nerugo
If you run a restaurant and want your own storefront at nerugo.in/your-restaurant, write to goutham@pagix.in with your restaurant’s name, city and a contact number. Restaurants already on the Platform sign in at the dashboard.
What to include
To get to an answer in one round:
- Your order number, and the restaurant you ordered from.
- The phone number the order was placed with.
- What went wrong, and what you would like done about it — a refund, a correction, or an explanation.
- Photographs, where the complaint is about the food as it arrived.